Social Digital Commerce, a company that has been working in business development for seven years, is an official sponsor of the E-commerce Brazil Forum 2024, the main event in the segment in Latin America and the largest in the world. Social, which operates in the United States, Portugal and China, is an annual sponsor with participation in all ECBR events throughout 2024.
Present at the Forum for the third year running, the company will have a 140m² stand which will also showcase Social's four service hubs - Digital Management, Retail Management, International Management and Marketing Intelligence. Together, they encompass all the solutions available to clients wishing to leverage their business, expand into the international market or go beyond digital sales.
Developed to manage digital stores, Social has made progress with its expansion plan for Latin America after structuring its market in two other continents: Europe and Asia. With more than 60 clients available in its portfolio, including well-known brands such as Canon, Philips, Lego, Concha y Toro, Copag, Mallory, Freixenet and the Botafogo soccer team, the company aims to double in size by 2024, reaching a turnover of R$ 211 million and a GMV of R$ 1.8 billion, driven by investments of R$ 30 million in new data technologies and storage structures.
Social's four service hubs have specific objectives and different solutions. Digital Management a front that offers the most technological and innovative ways to make digital sales.
The service offers efficient, end-to-end e-commerce management, from planning, support for product registration, pricing, site maintenance and management to integration with the market's main marketplaces, complete logistics operations and monitoring of the entire purchase journey.
The exclusive Retail Management The service goes beyond digital barriers and incorporates a retail experience in physical stores, which can be achieved by creating concept stores and pop up stores. The service, which is exclusive to Social, also makes it possible to plan active sales, by efficiently managing all the negotiation stages, and it also makes it possible to hold personalized events, providing all the structure and organization needed to meet the client's demand.
Another front of the business is International ManagementThe company, which develops strategic projects to offer clients' products in Brazil and other countries such as Portugal, Spain, the United States, Canada, China and various Central American countries. "We have more than 20 years' experience in crossborders and we always take into account product acceptance, process standardization, operating costs, the requirements and regulations of the destination country and any other issue that could have a direct impact on the expansion of sales in national and international territory," says Ricardo Onofre, founder and CEO of Social Digital Commerce.
O Marketing Intelligence is the hub that aims to provide a complete sales experience through a BI fully integrated with the sales platform. By implementing digital marketing strategies, the service facilitates contact with the public, promoting a consistent and engaging media strategy, with content and SEO that generate conversion and with a CRM that helps build customer loyalty. The result is a genuine end-to-end shopping experience.
Social Digital Commerce's rapid expansion is the result of hard work and efficiency in developing the company's journey, which is now positioned as one of the main players in the sector. In fact, the company's transacted volume rose from R$ 70 million in 2019 to R$ 750 million in 2022, while turnover jumped from R$ 1.9 million to R$ 65 million over three years. Therefore, its growth is justified by its important and renowned clients, who have achieved even greater success by partnering with Social.
"Today, our purpose is to help our clients reach the maximum potential of their business through a differentiated and agile service. Throughout the Forum, which brings together the main leaders in retail and industry, we want to offer a complete immersion in the competitive and personalized differentials of our solution, as well as strategic guidelines, a lot of experience and qualified networking", Onofre points out.
